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FAQ: Everything you need to know about mSpy

If you're into using spy apps to tap someone's phone and reveal all it's secrets, then undoubtedly you must have heard of mSpy during the course of your research. I mean, how could you not, it's only the best spy app in the market! If you're thinking about using mSpy, or if you are currently using it, and have some questions about it, then please read on for an FAQ about mSpy. Soon you'll know everything you need to know about mSpy.

Part 1: What is mSpy?

mSpy is the most reliable and convenient spy app in the market which can help parents keep their children safe and help employers keep tabs on their employees. With this you can monitor GPS locations, call logs, text messages, browser history, and a whole lot more.

What is mSpy

Part 2: How does mSpy work?

All the information from the target phone is collected by mSpy and transferred to your Control Panel, which you get access to after subscribing to mSpy. You can then remote control the target phone.

To install mSpy you need to first check the compatibility of your phone and target phone. After that you can select the plan which works best for your needs. After processing the payment, you'll receive a login ID and password, which you can use to access your control panel. You'll also receive instructions about how to install the software on the target phone. For this you'll need complete unrestricted access to the target phone, and you'll also have to certify that you're using the app legally. That is, you're using it as a parent of an underage child, or on a consenting adult.

Part 3: Does mSpy have Global reach?

Yes. mSpy works on all carrier networks and irrespective of the location of the target device. All you need is an internet connection to transfer data from the target phone to the control panel.

Part 4: Which devices are compatible with mSpy?

mSpy can work on most mobile devices, such as:

  1. Android 4+
  2. iOS 6 - 8.4 and 9 - 9.1

mSpy can also work on iPhones that aren't jail-broken. This is a better option and is completely non-traceable. However, this leads to restricted features.

Part 5: Is the mSpy logo visible in the target phone?

After installation, mSpy starts working in the background. The logo which comes up on the dashboard can be removed or kept, as per your wish.

Part 6: What are the legal implications of using mSpy?

mSpy is a completely legal software as its primary purpose is to allow parental monitoring, or for employers to use it on company phones. In order to use mSpy legally, you need to meet one of the following criteria:

  1. You're using mSpy on your own phone.
  2. You're using mSpy as a Parent to monitor the activities of an underage child.
  3. You're an employer using mSpy on company cellphones, and your employees are aware of being monitored.

Part 7: Can mSpy be installed remotely?

For iOS devices:

  1. If you choose to monitor without jailbreaking the iPhone then mSpy can be installed remotely. However, this would have restricted features.
  2. If you choose to monitor a jailbroken phone, then you'll need about 5 to 15 minutes of physical access to the phone. If it isn't jailbroken yet, you'll have to first jailbreak it and then instal mSpy.

For Android devices:

  1. Physical access is necessary for installing mSpy to Android devices.

Part 8: How to install mSpy?

mSpy on Non-Jailbroken iPhone.

Installing mSpy on a non-jailbroken iPhone can only be possible if you have the user's iCloud credentials. If you do you can simply log in to the control panel and follow a few simple steps of installation to be done. However, you have to make sure that both internet and iCloud are enabled in the target phone. The target iPhone would then backup data to iCloud every day, and then you'll be able to retrieve all the information.

If the iCloud isn't enabled yet, you need to gain access to the target phone and enable it. Go to Settings > iCloud > iCloud Backup, and toggle it On. following that, hit Back Up Now.

mSpy for Jailbroken iPhones.

Some of the newer iOS upgrades don't support jailbreaking. So first you need to make sure whether your iPhone model can support jailbreaking, if it isn't jailbroken already.

After the jailbreak, you can log in to your Control Panel, and select 'iPhone' to continue the installation which should take approximately 30 minutes.

mSpy for Android Phones.

You need to have physical access to the target phone. In the Control Panel choose 'Android' to receive all the instructions of installation. Follow the instructions closely. You can choose to install without rooting, however that would lead to limited functionality. For example, you won't be able to monitor WhatsApp, Snapchat, Facebook, Gmail, etc.

Part 9: How to Uninstall mSpy?

If you no longer want to use mSpy, or if you feel that it might have been illegally installed into your phone, then you can follow these steps to uninstall it.


Go to Cydia > Installed > Click on IphoneInternalService > Modify > Remove.


Go to Phone Settings > Security > Device Administrators > Update Service > Deactivate > Get back to Settings > Apps > Update Service > Uninstall.

Part 10: Where to access the data collected?

The collected data would be displayed in your Control Panel, which can be accessed through any browser. To get a glimpse into the Control Panel you can view a demo.

Where to access the data collected

Part 11: What are the accepted Payment Methods for mSpy?

  1. Visa/MasterCard/Eurocar
  2. Bank/Wire transfer
  3. American Express
  4. Diners Club
  5. JCB
  6. PayPal
  7. Fax
  8. Vendor to vendor
  9. Purchase order
  10. Check
  11. sofortbanking.com
  12. Carte Bleue
  13. 支付宝 (Alipay)
  14. Giropay
  15. iDEAL
  16. WebMoney
  17. Cash at 7-Eleven/Family Dollar/ACE
  18. Boleto Bancario
  19. CashU
  20. Ukash
  21. Dankort
  22. Chinese Debit Card
  23. Qiwi Wallet
  24. eCheck/ACH
  25. UnionPay
  26. Konbini

Part 12: What happens after the payment has been made?

After the payment and purchase is processed, the following things will happen:

  1. You'll receive a confirmation email.
  2. You'll receive a welcome email from mSpy. This would include the link to your Control Panel and your login credentials.
  3. You can follow the link to login to your Control Panel.
  4. The Control Panel would have a detailed instruction manual on how to go about installing mSpy to a new device.

Part 13: How to get a Refund?

You're eligible for a refund for up to 10 days after purchase. You also need to make sure that you're eligible for a refund according to the mSpy Refund Policy.

Part 14: How often does the mSpy information get updated?

Non-Jailbroken Phones:

You can expect to receive data within 24 hours because iCloud creates a backup once every day. Also, sometimes the data can be vast in space, so the transfer would also depend on the speed of internet connectivity.

Androids and Jailbroken iPhones:

This depends on the update interval that you have manually set. It can be as low as every 10 minutes, and as much as once every day. However, choosing a low update interval would significantly drain the battery. You should also take into consideration the network strength, which might also facilitate or hamper the transfer of information.

Part 15: Why is internet connection necessary?

The information has to be transferred remotely from the monitored device to your Control Panel. This needs a strong internet connection.

Part 16: Can multiple devices be monitored under one subscription?

No. Under one subscription you can only monitor one device at a time. However, you can change the monitored device as many times as possible. For example, you can monitor Phone A for a few days, then monitor Phone B for a few more days, and so on.

If you want to monitor 2 devices together, then you'll need to get two subscriptions. If you want to monitor more than two devices at a time, you can get the Family Kit Offer.

Part 17: Does Jailbreaking an iPhone void the warranty? And can that be reversed?

Yes, jailbreaking an iPhone voids the warranty. And yes, it can be reversed and you can retrieve the warranty. This can be done by updating the iOS or restoring iPhone to factory settings. However, doing so would cause you to lose the Jailbreak and impact mSpy installation.

Part 18: Does Jailbreaking iPhone adversely impact its performance?

No, Jailbreaking iPhone does not impact the performance of an iPhone in any way. In fact, in some cases it even enhances the battery backup. However, it does have its fair share of pros and cons as well.

Part 19: What is Rooting? Is it necessary to Root the Android Device to install mSpy? Does it void the warranty?

Rooting is a simple process by which users of Android operating system can gain control to the Android subsystem. This is necessary procedure if you want to gain access and control to the non-default apps such as WhatsApp, Facebook Messenger, etc.

Yes, Rooting does void the warranty, however it is completely reversible, just like Jailbreaking.

Part 20: Can a phone be tracked by its number or IMEI number?

mSpy can only monitor devices after installing the app in the target phone. It cannot track a phone solely based on phone number or IMEI number.

Part 21: What kinds of technical support does mSpy offer?

mSpy offers 4 levels of technical support:

  1. Basic Subscription Users: Live-chat, and email support (Free.)
  2. Premium Subscription Users: Live-chat, and email support (Free.)
  3. Phone Support: For $12.99, you get complete access to customer assistance and phone support, walking you through all the installation and functions of mSpy.
  4. mAssistance: For $43.99, this is VIP assistance for rooting or jailbreaking, features setup, and complete technical assistance 24/7 whether by phone, email, or live chat.

Well hopefully now all your burning questions about mSpy have been answered, and you know everything there is to know about mSpy. But in case we've left something out do let us know down in the comments section and we'll promptly get back to you. We're here to help any way we can.

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