Ibyiza Ukoresheje Inama Kubucuruzi bwa WhatsApp

Ntagushidikanya ko WhatsApp ari porogaramu nini yohereza ubutumwa ku isi. Imibare irivugira ubwayo, abakoresha barenga miliyari 1.5 buri kwezi mubihugu 180. Kugera kubakiriya ntabwo byigeze byoroha kubucuruzi buciriritse.

Hamwe na chat ya bucuruzi ya WhatsApp, ibintu byarushijeho kuba byiza. Noneho urashobora kubaka interineti yo kuganira ukoresheje WhatsApp Business. Muri iyi nyandiko, tuzakwereka ibyo ukeneye byose bijyanye na bot ubucuruzi bwa WhatsApp.

• Igice cya mbere: WhatsApp Ikiganiro Cyubucuruzi
• Igice cya kabiri: Ni izihe nyungu za WhatsApp Business Chatbot?
• Igice cya gatatu: Nigute washyiraho ikiganiro cya WhatsApp
• Igice cya kane: Inama zo gukoresha WhatsApp Business Chatbot

Igice cya mbere: WhatsApp Ikiganiro Cyubucuruzi

Ubucuruzi bwa WhatsApp ni imwe muri serivisi ukunda kurubuga rwa WhatsApp. Ikora kumategeko yihariye kandi mubihe bimwe na bimwe, ubwenge bwubuhanga. Niba ibyo bigoye cyane, reka tubisenye neza.

Ni serivisi washyizeho kubucuruzi bwa WhatsApp igufasha kuvugana nabakiriya bawe. Birasa cyane no kuganira numuntu nyawe.

Ikiganiro ku bucuruzi bwa WhatsApp gifite ibintu bikurikira:

1. Umwirondoro wubucuruzi
2. Ikirango
3. Ibisubizo byihuse
4. Kugera ku mibare yubutumwa
5. Ubutumwa bwo gusuhuza imodoka

Ibi byose birasa nkubumenyi bwa roketi kugirango tubisobanure neza hepfo.

Umwirondoro wubucuruzi

Iyi miterere iha ikirango cyawe isura, nka konte yawe yimbuga. Kugirango ubone ikirango cyo kugenzura, WhatsApp ikeneye kwemeza ubucuruzi bwawe. Dore uburyo bwo kongeramo amakuru yubucuruzi:

1. Fungura ubucuruzi bwa WhatsApp
2. Jya kuri igenamiterere
3. Igenamiterere ry'ubucuruzi
4. Hitamo umwirondoro hanyuma wandike ibisobanuro byawe.

Ikirango

Iyi mikorere irakworohera gutondekanya imibonano yawe. Ntamuntu ukunda guhangayika mugihe ashakisha imibonano, birababaje. Urashobora kongeramo ikirango kubitumanaho bihari cyangwa umubonano mushya.

Kugirango wongere ikirango kubitumanaho bihari:

1. Fungura urupapuro rwibiganiro.
2. Kanda kuri menu
3. Hitamo ikirango gishya
4. Bika.

Kugirango wongere ikirango kuri contact nshya:

1. Fungura urupapuro rushya rwo kuganira.
2. Kanda kuri menu
3. Hitamo ikirango
4. Bika.

Ibisubizo byihuse

Ibi bizakugirira akamaro nka nyiri ubucuruzi. Urashobora gutanga ibisubizo byihuse kubakiriya igihe cyose bari mubibazo byawe. Ingero zo gusubiza byihuse ushobora kohereza ni amabwiriza yo gutumiza, kwishura no kugabanya amakuru, kandi urakoze ubutumwa. Gukora ibi:

1. Jya kuri igenamiterere
2. Kanda igenamiterere ry'ubucuruzi
3. Hitamo ibisubizo byihuse

Kugera ku mibare yubutumwa

Gupima KPI ni ngombwa kugirango intsinzi yubucuruzi ubwo aribwo bwose. Urashobora kubikora byoroshye hamwe na chat yawe ya WhatsApp. Irakwereka umubare wubutumwa bwoherejwe, raporo zo gutanga kuri buri kimwe, hamwe nubusomwe.

Kugera ku mibare yawe:

1. Kanda kuri buto ya menu
2. Kanda igenamiterere
3. Hitamo igenamiterere ry'ubucuruzi
4. Kanda imibare

Ubutumwa bwo gusuhuza imodoka

Iyi mikorere kuri bots ya WhatsApp igufasha gushiraho ubutumwa bwo kubasuhuza. Ubu butumwa bugaragara iyo umukoresha akubonye. Bizanagaragara niba umaze iminsi 14 udakora.

Ni ukubera iki ibi bikenewe? Ubutumwa bwo gusuhuza imodoka bugufasha kwakira abakiriya no kumenyekanisha ibikorwa byawe. Ntibagomba gutegereza ko uza kumurongo, ntabwo aribyo byiza?

Gukora ibi:

1. Jya kuri igenamiterere
2. Kanda igenamiterere ry'ubucuruzi
3. Hitamo ubutumwa bwo kuramutsa kugirango ukore cyangwa uhindure ubutumwa.

Igice cya kabiri: Ni izihe nyungu za WhatsApp Business Chatbot?

Hamwe na WhatsApp ai chatbot, uburyo bwo kohereza ubutumwa kubucuruzi ntiburangira. Tekereza imbaraga z'igikoresho mumaboko yawe mugihe ushobora kuvugana nabakiriya bawe 24/7 utari kumurongo. Ntabwo ibi bitangaje?

Iyo witegereje neza inyungu, biragaragara ko buri wese ahagaze kugirango yunguke. Reka turebe izo nyungu duhereye ku mpande eshatu, abakiriya, ba rwiyemezamirimo, hamwe nu mucuruzi.

Inyungu kubakiriya

1. Gukemura ako kanya kubibazo nubwo nyir'ubucuruzi ari kure.
2. Itumanaho ryuburyo bubiri hamwe nubucuruzi.
3. Ibyiza byabakiriya uhereye kumasaha 24.
4. Agaciro keza kubiganiro byihariye.
5. Umutekano wo hejuru cyane kubera ibanga rya WhatsApp. Hariho kandi ibintu bibiri byo kwemeza.
6. Abakiriya barashobora kureba niba ubucuruzi bwagenzuwe mbere yo kwishora mubikorwa.
7. Biroroshye gukoresha urubuga rudakenera gukuramo izindi.

Inyungu kuri ba rwiyemezamirimo

1. Ubucuruzi ubwo aribwo bwose bushobora gukoresha iyi platform, nini cyangwa nto.
2. Uburambe bwiza bwabakiriya buganisha kubikorwa byinshi no kugumana abakiriya.
3. Fasha kubaka kumenyekanisha no kwizerwa binyuze mubucuti bwiza bwabakiriya.
4. Korohereza gutangaza ubutumwa kubakiriya.
5. Korohereza guhuza abakiriya no gusabana nabo.
6. Kuboneka kwisi kwisi usibye mubushinwa. Ibi bituma urwego mpuzamahanga rugera kubucuruzi bwawe.

Inyungu kubacuruzi

1. Ibiganiro byubucuruzi bya WhatsApp bifasha kugabanya imirimo yabacuruzi bigatuma baboneka kubindi bikorwa.
2. Fasha kubyara izindi kuyobora mugihe byoroshye kuvugana nabo muburyo butaziguye.
3. Nuburyo bwiza bwo gukurikira abakiriya hejuru.
4. Amahitamo menshi yo guhitamo hamwe nibyiza bya multimediya kugirango kwamamaza birusheho kugenda neza.
5. Urutonde rwibiganiro bifasha mugukora ibikorwa byo kwamamaza.

Igice cya gatatu: Nigute washyiraho ikiganiro cya WhatsApp

Kugeza ubu ugomba kuba wikinisha kugirango ushireho ikiganiro cyawe kubucuruzi bwa WhatsApp. Inzira iroroshye rwose iyo ufite gahunda. Ninkaho gukora ubukangurambaga bwo kwamamaza kuri Facebook. Itandukaniro ni ihinduka.

Reka turebe uko ushobora gushiraho chatbot yawe kubucuruzi bwa WhatsApp muburyo bukurikira.

Intambwe ya 1 - Saba porogaramu ya “WhatsApp Business API”

WhatsApp Business API ni gahunda ya beta kuriyi platform. Irashobora kuba muburyo bwa beta ariko nigikoresho gitangaje kubucuruzi buciriritse kandi buciriritse.

Ufite uburambe bwo kuba igisubizo cyangwa umukiriya. Iragusaba gutanga izina ryubucuruzi, amakuru yuwuhagarariye ikigo, nurubuga.

WhatsApp isubiramo iyi porogaramu kandi irayemeza nyuma yo kugenzurwa. Urintambwe imwe yegereye kugirango chatbot yawe yitegure.

Intambwe ya 2 - Guteganya ibiganiro

Ni ubuhe butumwa bwo kugira chatbot niba idashoboye gusubiza ibibazo neza? Vuga ubwoko bwibibazo abakiriya bashobora kubaza.

Muzane ibisubizo byiza kuri ibi bibazo. Hejuru yibi, ugomba gusuzuma uburyo chatbot izitwara kubibazo idashobora gusubiza.

Intambwe ya 3 - Koresha uwukora chatbot hanyuma yakire bot yawe kuri base

Abakora chatbot benshi babaho kugirango bagukize kubaka WhatsApp yawe ai chatbot kuva kera. Ugomba kandi kwakira API yawe kuri base de base.

Hamwe nuwakora chatbot, ufite uburambe bwo gukora mockups ya porogaramu. Ubu buryo urashobora kugerageza no guhindura mbere yo gukora verisiyo yuzuye.

Intambwe ya 4 - Gerageza ikiganiro

Urahari hafi. Igihe kirageze cyo gusuzuma uburyo chatbot yawe ikora neza mugusubiza ibibazo. Reba amakosa atandukanye hanyuma uyakosore mbere yo kongera kugerageza. Ibi biganisha ku bicuruzwa byo mu rwego rwo hejuru byongera uburambe bwabakiriya.

Igice cya kane: Inama zo gukoresha WhatsApp Business Chatbot

Ni ikintu kimwe cyo gukora chatbot yawe ya WhatsApp, nibindi kuyikoresha neza. Abashoramari benshi binubira ko batabona ibyiza bya serivisi. Hano hari ibintu byoroshye, ikibazo ntabwo kijyanye na serivisi, ni hamwe numukoresha.

Ntugomba kunyura mu bigeragezo bimwe. Hano hari inama nkeya zagufasha kubona ibisubizo byiza kuri chatbot yawe ya WhatsApp.

Inama 1 - Koresha gusa uwabitanze

Hariho ibigo bigera kuri 50 WhatsApp yemera ko itanga uburenganzira. Gukoresha utabifitiye uburenganzira birashobora gutuma uhagarika konte yawe yubucuruzi. Ugomba kwitondera abatanga ibigarasha kuko nabo bazamuka.

Kora ubushakashatsi bwawe mbere yo guhitamo. Ubu buryo, urashobora kugera ku ntego zawe nta guhangayika bitari ngombwa.

Inama 2 - Kwemerera abakiriya bawe

Ugomba kumenya uburyo bikubabaje kwakira ubutumwa bwamamaza budashaka. Nibyo rwose nukuntu abakiriya bawe bazumva uramutse ubateye ibisasu nkubutumwa utabanje kubiherwa uruhushya.

WhatsApp isaba ko abakiriya bawe bahitamo mbere yuko utangira kuboherereza ubutumwa bwibiganiro. Guhitamo uburyo, abakiriya bemeye kwakira ubutumwa bwawe. Bashobora kubikora batanga imibare bakoresheje umuyoboro wa gatatu.

Uburyo bumwe bwo gukora ibi nukubaza abakiriya bawe niba bashaka kwakira imenyekanisha rishya ryibicuruzwa. Niba babyemeje, urashobora kubongerera kurutonde rwibiganiro bya WhatsApp.

Inama 3 - Subiza vuba

Mugihe gito, turashaka kuvuga mumasaha 24. Iki nicyo gisabwa na WhatsApp kandi bizemeza uburambe bwabakiriya.

Gusa kugirango ubimenye, niba udasubije mumasaha 24, WhatsApp igusaba amafaranga. Ubu urabona ko ari ngombwa?

Inama 4 - Ba umuntu uko bishoboka

Nkuko automatike yorohereza ubuzima, ntabwo ari ugusimbuza itumanaho ryabantu. Menya neza ko hari umuntu utanga ibisubizo byihuse. Urashobora gushiraho imenyesha rizamenyesha umukiriya ko umukozi wumuntu azabageraho mugihe gito.

Inama 5 - Teza imbere umuyoboro wawe

Gukora ibyo byose byavuzwe haruguru udatezimbere umuyoboro wawe ntabwo byahindura ibisubizo byawe. Kora amatangazo azahuza abakiriya na WhatsApp yawe itaziguye. Koresha imbuga nkoranyambaga kandi uhanga.

Umwanzuro

Kugeza ubu ugomba kumenya inzira yawe ukoresheje ikiganiro cya WhatsApp. Ntabwo bigoye cyane kandi isezeranya ibisubizo bitangaje. Biracyaza, ushaka kumenya byinshi kubijyanye no gushiraho no gukoresha chatbot ya WhatsApp ubucuruzi? Tugereho mugice cyibitekerezo.