Isetshenziswa Kanjani I-WhatsApp Business? Vele Uhlole Lezi!

I- Whatsapp Business iwuhlelo lokusebenza lokuxoxa olutholakala mahhala ukulanda kuphela lwamabhizinisi nezingcweti ukuze basebenzisane namakhasimende abo kanye nabantu abahlobene nenhlangano yabo.

Uhlelo lokusebenza iyatholakala ukulanda kumadivayisi we-Android nama-iPhone. Lolu hlelo lokusebenza oluzinikezele lunikeza izinkampani inqwaba yamathuluzi athuthukile ukwenza ngokuzenzakalelayo ukusebenzisana kwamaklayenti abo.

Ezinye zezici zihlanganisa ukuthumela umlayezo ozenzakalelayo kumakhasimende lapho ukhona, njengokuthi" siyabonga ngokusithinta; omunye wabameleli bethu abanobungane uzoxhumana nawe." Futhi, iphrofayela yakho ye-Whatsapp Business izoqukatha yonke imininingwane edingekayo, efaka i-imeyili yenkampani, iwebhusayithi yebhizinisi, nekheli eliphelele.

Ngenkathi isetshenziswa kanjani ibhizinisi le-WhatsApp ngokuphumelelayo? Ake sixoxe kabanzi, ngakho ngaphandle kokumosha isikhathi, asiqhubeke.

• Kungani Kufanele Udale I-Akhawunti Yebhizinisi Ye-WhatsApp?
• Yiziphi izici zebhizinisi le-WhatsApp?
• Uhlelo lokusebenza lwe-WhatsApp Business Vs. I-API
• Amathiphu Okusebenzisa Ibhizinisi Le-WhatsApp
• Uyidlulisela kanjani i-WhatsApp ku-akhawunti yebhizinisi le-WhatsApp?

Kungani Kufanele Udale I-Akhawunti Yebhizinisi Ye-WhatsApp?

Ukusebenzisa i-WhatsApp Business manje sekuzokwazi ukwenza ukuxhumana okusha kumakhasimende abo futhi kudwebe kukho ngempumelelo.

Ngamazinga aphezulu okuqhudelana kuzo zonke izimboni ohlangothini olulodwa kanye nezicelo zokuthumela imiyalezo kaninginingi amakhasimende ngakolunye, sekuyisikhathi sokuthi amabhizinisi aguqule izindlela zawo zokuxhumana.

Nazi izizathu eziyisithupha zokuthi kungani i-WhatsApp Business API ibe yinto okufanele uyihlanganise namakhasimende ukuze uthole umkhawulo wokuncintisana odingeka kakhulu. Lapha, kungani usebenzise i-WhatsApp Yebhizinisi:

Ukuxhumana Okusebenzisanayo

Ngezici eziningi ezisebenzisanayo, okuhlanganisa ukudala amaqembu, ukubonisa izithombe, isimo, nezindaba, ungenza ukuxhumana nento ukuze usondele kancane kumakhasimende akho.

Nge-API engu-1 kuphela noma Uhlelo Lokusebenza, amabhizinisi angathuthukisa ulwazi lwawo ngezinhlobo eziyisikhombisa ezihlukile zokwengezwa, futhi lezi zimi kanje:

• Imibhalo
• Okulalelwayo
• Izithombe
• Oxhumana nabo
• Indawo
• Amadokhumenti
• Izifanekiso

Futhi, amabhizinisi angathumela imilayezo ku-WhatsApp ngokusebenzisa izindawo zokusebenza, omakhalekhukhwini, nokunye., ngokusebenzisa i-API efanayo. Ngakho-ke, amaklayenti manje azokwazi ukuthi Ibhizinisi lakho likusiphi njengamanje.

Ubudlelwano bekhasimende obuqinile

Amabhizinisi anhlobonhlobo azama ukuhlanganisa izinhlangano ezizinzile namakhasimende awo ngomlayezo ngamunye awudlulisayo.

I-WhatsApp yenza le nqubo ibe lula ngokwethula inkundla ephephile nevikelekile, onganika ngayo amandla ukuxhumana komuntu ngamunye neklayenti ngalinye. Lokhu mhlawumbe impendulo esheshayo yokuthi kuyini ukusetshenziswa kwebhizinisi le-WhatsApp.

Ngaphezu kwalokho, ngokuxoxisana namakhasimende endaweni aziyo ngayo, aqhubeke esebenzisa futhi azihlanganise nabangane kanye nomndeni wawo, amabhizinisi angangena endaweni engcono ezimpilweni zamaklayenti, okuyinto ebingakaze icatshangwe.

Ibhizinisi ngalinye elisebenzisa i-WhatsApp njengendlela yokuxhumana kufanele lenze iphrofayili yebhizinisi ebabazekayo. Le phrofayela izokunika amandla okunikeza imininingwane yenhlangano mayelana ne-imeyili, inombolo yocingo, iwebhusayithi, futhi leso kuyisiqalo nje.

Izinhlangano nazo zingakwazi ukujwayelana nentuthuko entsha nezimo okungenzeka zenzeka, ngephrofayela yazo yebhizinisi ku-WhatsApp.

Ngezici ezinjalo, ungadlulisela ubuntu besithombe sakho ngaphakathi kwamakhasimende akho ngale migqa uthuthukisa amaklayenti ngokungantengantengi futhi ukhuthaze ukuxhumana kwesikhathi eside.

Inkundla evikelekile

Lawa 'maphrofayili ebhizinisi' azoba uhlobo oluthile enhlanganweni ngayinye futhi angenziwa ngemuva kokuthi i-WhatsApp isihlole ama-akhawunti akho ebhizinisi. Futhi, ngokuqala kokuqeda ukubethela kanye nokuqinisekiswa kwezinto ezimbili (2FA), amabhizinisi amabili namakhasimende avikelekile.

Lokhu kuphinde kukhiphe imiphumela engaba khona yamakhasimende akho ngokusebenzisa amarekhodi omgunyathi noma ukubhekana namacala okuhlanekezela amaqiniso. Leli zinga lezokuphepha liphinde lisho ukuthi awusoze wabhekana nokuchayeka okubi noma ubekwe icala nganoma iyiphi into embi ngoba akekho omunye ongasebenzisa igama lenhlangano yakho ukusebenzisa kabi amakhasimende. Ngakho, amaklayenti athembela kuwe kakhulu.

Ukuxhumana namaklayenti ngendlela yawo

Iziteshi zokuxhumana ezijwayelekile zishone kabuhlungu. Izindlela ezintsha ezenziwe ngedijithali njenge-SMS ne-imeyili nazo azanele ukufeza izidingo zomthengi.

Ngale ndlela, ukuxhumana namakhasimende, amabhizinisi kufanele akhulume nawo ngokusebenzisa imigudu abayisebenzisayo njengamanje.

Ngokusebenzisa isiteshi esithandwa yiklayenti, njenge-WhatsApp, ungadlulisela umlayezo wakho kumakhasimende noma nini lapho isikhathi sihle. Lokhu kubenza bazibophezele ekuboneni umlayezo wakho, bafunde umlayezo, futhi bazihlanganise neBhizinisi lakho.

Finyelela Emhlabeni Wonke

Akusadingeki usebenzise esinye isiteshi sokuxhumana ukuze ukhulume namaklayenti avela ezindaweni ezihlukahlukene.

Uhlelo lokusebenza lomhlaba wonke olufana ne-WhatsApp, olumahhala kumakhasimende futhi olunezinga eliphezulu lokungena eJalimane, Saudi Arabia, Mexico, Malaysia, kanye nezinye izizwe eziningi, yikho konke okudingayo! Kamuva, ngalesi sigaba esisetshenziswa yonke indawo, amabhizinisi akudingeki akhulume ngamasu awo okuxhumana, kuyilapho esebenzisa izimakethe ezintsha.

Ukukhuthaza ukuxhumana okubili

Ngokusetshenziswa kwe-WhatsApp Business, izinkampani namakhasimende angaxhuma ngqo. Ngemininingwane enemininingwane efinyeleleka kuwebhu, abantu kulezi zinsuku bazi kakhulu ngemikhiqizo namasevisi kunangaphambili.

Lokhu kuhlukile ekuzameni ukukhuluma namaklayenti akho ngokuthumela imilayezo yokubuka indlela eyodwa. Imilayezo ye-WhatsApp yezindlela ezimbili, ungaba nezingxoxo zangempela ezifana nobuso nobuso noma ingxoxo yocingo.

Yiziphi izici zebhizinisi le-WhatsApp?

Nazi izici ezibalulekile ze-WhatsApp Business:

• Igama lomkhiqizo: Yenza igama lenhlangano yakho libonakale phezulu ukuze wenze okuvelayo okokugcina kumakhasimende akho.
• Ilogo yomkhiqizo: Isici sikuvumela ukuthi ufake ilogo yomkhiqizo wakho. Ilogo yakho ekubona ezinkampanini ezahlukene.
• Qinisekisa ukuthi iyaheha, eyodwa enomgomo, ukuze amakhasimende akukhethe ezinkulungwaneni zamabhizinisi akhona.
• Ukuqinisekiswa Komkhiqizo: Ukuqinisekisa kuqinisekisa ukwethenjwa kumakhasimende ukuthi yebo, unakekela ibhizinisi elinelayisensi hhayi elomgunyathi.
• Ukubethela: Bethela imilayezo yakho nolwazi ngenhloso yokuthi iziphathimandla ezicatshangelwe zodwa zingafinyelela kukho. Imilayezo ibethelwe, futhi ama-HTTP avikelekile.
• Izifanekiso ezikhona zemilayezo: Ungaqala izingxoxo ngosizo lwezifanekiso ezikhona manje ukuze amaklayenti azinikele kangcono.
• Thumela izithombe noma amavidiyo: Enye yezinto ezinhle kakhulu ezihlaba umxhwele kakhulu ze-WhatsApp Business ukuthi ungathumela izithombe, izindawo, noma amavidiyo kumakhasimende akho. Batshele ukuthi ibhizinisi lakho likuphi nokuthi lisebenza kanjani.

Uhlelo lokusebenza lwe-WhatsApp Business Vs. I-API

I-Whatsapp Business App-Amabhizinisi Amancane

Kuhloswe ngayo ukukhomba amabhizinisi amancane afuna ukuxhumana okubushelelezi namakhasimende. Ungakha iphrofayela yebhizinisi lakho kanye nomlayezo womkhiqizo ukuze ubukeke uchashekile futhi kumahhala!

Idizayini yesifanekiso sohlelo lokusebenza ikuvumela ukuthi ube nengxoxo yezindlela ezimbili namakhasimende akho ukuze uthole izimpendulo ezisheshayo emibuzweni yawo.

Uma uqhuba ibhizinisi elincane, iWhatsapp Business App iyisixazululo esiphelele. Isekela ukuxhumana okulalelwayo, ividiyo, nokuwela imingcele. Nokho noma ubani ofuna ukuthuthukisa isiphakamiso sebhizinisi kufanele abheke ngokwengeziwe ulwazi olungcono lwamakhasimende.

I-Whatsapp Business API- Amabhizinisi Amakhudlwana

I-WhatsApp Business API ikwenza kube izinyathelo ezimbalwa eziqhubekayo. Itholakala kusukela ngo-Agasti 2018 ukuze idawunilode kumabhizinisi amancane kuya kwamakhulu, i-APTI inikezela ngokuzenzakalelayo, i-automation, kanye ne-automation.

Ukuze ufinyelele i-API yebhizinisi kusadingeka ubhalise ku-Whatsapp. Nakuba abanikazi benkampani bayikhangisa kumabhizinisi aphakathi nendawo ukuya kwamakhulu, iyaphakanyiswa ebhizinisini elihlose ukuxhumana nemakethe enkulu.

I-API ivumela imilayezo eyenzelwe wena nezenzakalelayo okuyinto engeke yenzeke kusetshenziswa uhlelo lokusebenza lwebhizinisi le-WhatsApp.

Amabhizinisi angasebenzisa amapulatifomu awo amanje amaklayenti ukuhlanganisa ne-WhatsApp nge-API futhi aphendule kumakhasimende awo ngokushesha ngezaziso, iziqinisekiso zokuthumela, izibuyekezo ze-aphoyintimenti, noma amathikithi omcimbi.

Izinkampani ngokufanayo zingahlanganisa i-chatbot ukuze kushelelezi izinqubo futhi zinikeze ukusabela nezimpendulo ngokushesha kuma-FAQ - ukhiye wokuzibophezela kwekhasimende nokwaneliseka.

Izimpendulo zemiyalezo eqalwe yikhasimende zimahhala nge-WhatsApp Business API. Noma kunjalo, noma yikuphi ukuxhumana ngaphandle kwewindi lamahora angu-24 okuvela kumlayezo oyinhloko kuzofika ngezindleko ezimisiwe zomlayezo ngamunye, kuye isizwe.

Kokubili i-WhatsApp Business App kanye ne-WhatsApp Business API zisebenza ngokukhethekile ngokukhetha, futhi amakhasimende kufanele aqale ukuxhumana. Yonke imilayezo ihlala ibethelwe ngasemaphethelweni, ilandela izimo zokuphepha eziqinile ze-WhatsApp.

Amathiphu Okusebenzisa Ibhizinisi Le-WhatsApp

Nawa amasu asebenzayo uma kukhulunywa ngebhizinisi le-WhatsApp ukuthi lisetshenziswa kanjani:

#1 Kugcine kuthembekile

Sebenzisa I-WhatsApp Business ukuze ufinyelele futhi ubambe isisekelo samakhasimende akho. Akekho othanda ukutholakala ezinombolweni ezingaziwa, ikakhulukazi uma umlayezo uzama ukubenza bathenge okuthile.

Ngale ndlela, zama ukuqhela "ekuthumeleni imiyalezo ebandayo" ku-WhatsApp. Ukwengeza, khumbula, ngenkathi kunokusabela okusheshayo ongazihlela ebhizinisini le-WhatsApp, inombolo yocingo eyodwa kuphela ehlobene nerekhodi.

Lokhu kusho ukuthi, kungase kube khona umuntu oyedwa onesibopho ngerekhodi. Ukugxila nje kumakhasimende athembekile kuzokusiza ngokugxilisa ingqondo futhi ungapheli amandla.

Ukuba nenkundla yokwazisa ezinikele kuphela kumakhasimende akho athembeke kakhulu kuwenza azizwe aziswa futhi ehlonishwa inhlangano yakho.

Kuphinde futhi kubanikeze ithuba lokwakha ubuhlobo obuseduze nawe ekhaya futhi ubanikeze ukufinyelela okuqondile kudatha uma benombuzo noma beskena into ethile.

#2 Umlingiswa womkhiqizo ongaguquki

Ngokufana nakwezinye izigaba zokuxhumana ku-inthanethi, umlingiswa womkhiqizo othembekile uyimfuneko engangabazeki! Yenza umqondo wokuthi ingabe izwi lakho lesithombe ku-WhatsApp kufanele lilingane nele-Facebook, noma ngokunokwenzeka kancane kancane libe seduze nekhaya futhi lihlehliswe, njengomngane omdala.

#3 Thola impendulo

Njengoba uzoxhumana ngqo namakhasimende akho athembeke kakhulu, ungami umzuzwana ukuwabuza imibuzo! Idatha abakunikeza yona ingabaluleka futhi isize ngendlela yokukhangisa yempilo ku-inthanethi eqhubeka kancane kancane.

Isibonelo, babuze ukuthi yiziphi izinto noma izinto zemenyu abazikhethele phezulu. Ngemva kokuqoqa yonke le datha, ungakhetha ukuthi iziphi izinto odinga ukuzibeka lapho uthengiselana khona noma wenze izinkumbulo ezibambezelekile zinikeze ukuze uthole amakhasimende amaningi!

#4 Isimo Izibuyekezo

Izimo ze-WhatsApp zifana kakhulu nezindaba ze-Instagram noma ze-Facebook. Zisebenzise ukuthumela izipesheli zesikhathi esilinganiselwe eziyindlela yeklayenti le-WhatsApp! Lokhu kuzoqinisekisa izinga eliphezulu lokubambisana nephrofayela yakho futhi kuqhubekisele amakhasimende amasha ukuthi adinge ukubamba iqhaza ezikhathini ezinhle.

Okukhathaza kakhulu ukuthi, njengebhizinisi, kufanele ube indawo amakhasimende akho akuyo. Ukuphikisa kwakho kungaba okuqinile, nokho-ke, izincwadi ezibhalwe ngezifiso ngaso sonke isikhathi zenza isithombe sakho sihlale engqondweni yekhasimende lakho.

Uyidlulisela kanjani i-WhatsApp ku-akhawunti yebhizinisi le-WhatsApp?

Nansi inkomba yesinyathelo ngesinyathelo ukusebenzisa ibhizinisi le-WhatsApp ngokufuduka ku-akhawunti yakho ekhona:

Isinyathelo 1: Vula WhatsApp yakho bese uya Izilungiselelo> Izingxoxo> Xoxa isipele

Lapha, udinga inkinobho eluhlaza ethi "Back Up" ukuze udale isipele sengxoxo kumemori yangaphakathi ye-smartphone yakho.

Isinyathelo sesi-2: Isinyathelo esilandelayo ukufaka i-WhatsApp Business kusuka esitolo se-Apple naku- Google Play Isitolo . Futhi, udinga nje ukuyivula kanye nje, ukuze idale ifolda. Ngemuva kwalokho, vala i-App.

Isinyathelo sesi-3: Okulandelayo ukuya kumemori yangaphakathi ye-smartphone yakho bese uvula i-'WhatsApp>Databases.' Lapha, udinga ukukopisha yonke ingxoxo kusuka kusipele ku-WhatsApp Business> Ifolda yolwazi'. Ukuze ukopishe futhi unamathisele, udinga ukuhlola ifayela le-ES, elisebenziseka kalula.

Isinyathelo sesi-4: Manje, udinga uhlelo lokusebenza lwe-WhatsApp Business bese uthepha okuthi 'Vuma futhi Qhubeka.' Faka inombolo yakho yocingo yamanje bese ucindezela Okulandelayo.

Isinyathelo sesi-5: Uhlelo lokusebenza luzocela izimvume ezahlukahlukene, lizinikeze, futhi lilandele yonke imiyalo esesikrinini, futhi okokugcina, liqinisekise inombolo yakho yocingo. Ukuqinisekisa kuyazenzakalela.

Isinyathelo sesi-6: Futhi, cindezela ukubuyisela, futhi udinga ukulinda imizuzwana embalwa ukuze wonke umlando wengxoxo uthuthwe.

Nakuba uma ufuna ukudlulisa ibhizinisi le-WhatsApp usuka kwenye ifoni uye kwenye, kanjani? Ungakhathazeki, i-Dr.Fone- I-WhatsApp Business Transfer ilapha ukuze ikusize. Uma uthuthukisa ifoni yakho noma ushintsha amadivaysi, akufanele ukhathazeke ngokulahlekelwa idatha yakho noma okuqukethwe. Kungaba yi-iPhone ku-android noma i-android ku-iPhone, i-Dr.Fone ikusiza ukuthi udlulise, ubuyisele, futhi wenze isipele yonke imilayezo yakho yohlelo lokusebenza lwebhizinisi le-WhatsApp nokuqukethwe ngaphandle kokushayisana noma iziyalezo eziyinkimbinkimbi. Ungakwazi ngisho nokwenza isipele wonke umlando wakho wengxoxo kokubili ngabanye nangeqembu okwenziwe nozakwethu bebhizinisi.

Isiphetho

Ngakho-ke, ngemuva kokubheka konke okuthunyelwe, sizothola umbono ocacile wokuthi iyini I-Whatsapp Business nokuthi kungani ibaluleke kakhulu ekuthuthukisweni nasekukhangiseni kweBhizinisi lakho.

Kunezici eziningi ze-Whatsapp Business ezizuzisa kakhulu amabhizinisi anobunzima obuhlukahlukene nezimboni.

Nokho, ukuze uzuze kulokhu, kudingeka wenze umzamo omkhulu; isu elifanele liyadingeka ukuletha imiphumela elinganisekayo.

Kulesi sihloko, siphinde sachaza ngokucacile inqubo yesinyathelo ngesinyathelo yokuthuthela i-akhawunti yakho ye-Whatsapp ekhona ku-Whatsapp Business.

Uma uke wasebenzisa i-Whatsapp Business ngaphambilini, singathanda ukuzwa kokuhlangenwe nakho kwakho, wabelane engxenyeni yokuphawula yalokhu okuthunyelwe kwebhulogi.